The difference between crisis support and everyday support
Launch library · evergreen read
Everyday support is the ordinary, ongoing care that keeps a team functioning well: regular check ins, reasonable workloads, a culture where people feel able to speak up freely at any time. Crisis support responds to an acute, urgent situation that needs an immediate, more intensive response instead.
Confusing the two can leave a team unprepared, since a campaign that only plans for everyday support may have no clear process when a genuine crisis arises, while one that treats every difficulty as a crisis can exhaust itself responding at an intensity most situations do not actually require at all.
Having both in place, calm and consistent everyday support, alongside a clear plan for when something more serious happens, gives a team confidence that they will be looked after whatever the situation, which itself reduces the anxiety that uncertainty about support can otherwise create among people, particularly those who have never had to rely on it before now.