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Measuring change

How to measure change that resists a single number

Launch library · evergreen read

Photo: Families Belong Together - San Rafael Rally - Photo - 32 (28073379457) by Fabrice Florin from Mill Valley, USA (CC BY-SA 2.0), via Openverse

Some change, a shift in how an issue is discussed publicly, a growing sense of confidence within a community, does not reduce neatly to one number, and trying to force it into a single metric can distort what is actually happening on the ground. Forcing a tidy figure onto a messy reality often produces a number nobody quite trusts.

In these cases, a combination of indicators, some qualitative, some quantitative, often gives a fuller and more honest picture than any single figure could on its own, even though that combination is considerably harder to summarise neatly in a short report to funders who prefer a clean headline number.

Accepting that some genuinely important change resists simple measurement is not an excuse to stop measuring, but a reason to invest in richer methods, direct accounts, careful observation, that can capture change a single number would otherwise miss entirely, however inconvenient that extra effort proves for a busy team.

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